Last updated September 4, 2026

Support

For help with Leafage, email support@leafage.app. Service-wide incident updates are posted on the status page.

What to Include

Include your macOS version, Leafage version, account email, what you were trying to do, and the exact error shown in the app. For a Project problem, include the Project name and whether other Projects still open. For a generation problem, include the model, node type, approximate time, and whether Leafage reserved or charged credits.

Billing and Credits

Include the account email, Dodo Payments order or invoice number, purchase date, and the credits or plan you expected. Do not send a full card number. You can manage payment methods, invoices, and subscription cancellation through the billing portal linked from Leafage.

Privacy and Diagnostics

Remove sensitive prompt text and personal information from screenshots or logs when they are not needed to explain the issue. Never send sign-in codes, session tokens, Codex credentials, API keys, or full payment-card details. Support will not ask for them by email.

Account and Data Requests

Email support to request access, correction, export help, or account deletion. Export any Cloud Projects you want to keep before requesting deletion.