Contact Leafage support when a payment, subscription, refund, or credit grant does not match your Dodo Payments order.
Top-up refunds
You can request a full refund for a top-up within 14 days when the entire credit grant remains unused. Additional refund rights required by law still apply.
Include your Leafage account email, Dodo Payments order or invoice number, purchase date, and the top-up pack you bought.
Subscription cancellation and refunds
You can request a full refund for an initial subscription payment within 14 days when none of that period’s monthly credits have been used. Renewals and partially used subscription periods are not voluntarily refundable. Additional rights required by law still apply.
Cancelling a subscription stops future renewals at the end of the current paid period. It does not create a prorated refund for that period. Your remaining monthly credits and storage allowance stay active until the period ends.
Refunding a subscription order and cancelling future renewals are separate actions. Tell support whether you need help with one or both.
Refunds and disputes after credits were spent
An approved refund reverses the credit grant tied to that order. A voluntary refund of the initial subscription payment is handled together with immediate subscription cancellation and removal of that plan’s storage allowance. A refund event by itself does not cancel future renewals, so confirm cancellation separately. A chargeback or dispute holds the related credits while the payment is contested. If you spent some or all of those credits, your Leafage balance can become negative. Only a won dispute restores held credits; a cancelled, expired, accepted, or lost dispute does not.
A negative balance blocks hosted generation. You can still open and export Cloud Projects, work on the canvas, and generate through local Codex. Later credit grants pay down the negative balance first.
Missing credits after checkout
Leafage adds purchased credits only after it receives a verified paid event from Dodo Payments. If the app says Confirming purchase, wait a minute and refresh the billing panel.
Contact support if the payment completed but the balance has not changed. Include the order number and purchase time. Do not buy the same pack again unless you intend to make a second purchase.
Support credit adjustments
Support may add or remove credits to correct a confirmed billing, refund, dispute, or generation-settlement problem. An adjustment is tied to the account record and does not create a recurring grant or a free hosted-generation trial. Support will state the amount and any expiry that applies.
Safe support details
Send the exact message shown in Leafage and remove private prompt or Project content that does not help explain the issue. Never send sign-in codes, session tokens, Codex credentials, API keys, or full payment-card details.
The full policy appears in Terms of Use.