If a guide does not solve the issue, contact support with enough detail to reproduce or identify the problem.
Contact support
Use the support page for help with installation, licensing, Codex setup, project recovery, updates, or generation errors.
Include:
- Your macOS version.
- Leafage version.
- Whether you are using trial or lifetime access.
- What you were trying to do.
- The exact error message.
- Whether the issue happens in one project or every project.
For Codex issues, also include:
codex --version
which codexRefund policy
See the refund policy for the current terms.
If you request a refund, include the purchase email and any order information you have from checkout.
Project recovery help
If a project will not open, do not delete or edit the project folder by hand.
Instead:
- Copy the entire project folder somewhere safe.
- Export all projects if the Projects screen can still load.
- Contact support with the project name, error message, and what changed before it stopped opening.
Security and privacy notes
Leafage projects are local files. Support may ask for logs, screenshots, or project details, but you should not send sensitive project files unless you are comfortable sharing them.
Do not send your Codex credentials, bearer tokens, or private license keys in plain support messages unless support specifically provides a secure way to do so.